The CEO of CTIA introduced each of the keynoters on the second day. Christy Wyatt, CEO of Good, was absolutely the best speaker at this conference. My most important takeaway from her talk was the need to establish a valuation method for stored data that is compatible with the enterprise's balance sheet. She compared the dollar per user, dollar impact when lost, and dollar value to someone else (mainly data thieves on the black market). I plan to research these methods further because that's what finance types do but I need to find relevant references in FASB publications or CIO magazine that define data as an intangible asset. I also learned from Christy that forwarding an enterprise's proprietary information to a personal email account or device can easily result in data leakage. This is why enterprises set IT firewalls to disallow such forwarding and why they need firm BYOD policies.
I keep hearing from tech marketing advocates that "the smartphone is your authentication" in e-commerce. Sure, that enables e-commerce but if your smartphone is stolen a thief can authenticate transactions using your identity. Christy advocated Good's containerization strategy for mobile security. She wants data isolated from encryption and an enterprise's security architecture. The enterprise must set policy, not the user. The other Wednesday keynoters pitched their enterprise-level perspectives and I definitely got the hint that enterprise-grade apps from the company's approved app store are the wave of the future. These senior IT execs realize that distributed solutions have left big Iron behind but the mentality of many IT managers has not caught up to the tech reality. The dude from CA Technologies said no amount of capex can buy management DNA that develops and controls IT architecture.
I headed out to the expo floor for some seminar action. I also had to check out booth babes and score free candy. One of the public cloud advocates from Xively wanted us to grow and optimize our businesses with IoT. Sure, I'm down with that. I'm just not buying the hype that IoT is going to be the biggest market for goods in human history. That's what the IT and telecom sectors told us about the Internet, the cloud, and Big Data and nothing has ever lived up to its hype. Xively thinks the network effects of transforming Small Data into Big Data matter more than just pitching device capabilities. The analytics from consumption and delivery patterns will feed predictive analytics that allow supply chain optimization. Xively also expects to access use cases hidden in "dark data" on consumer behavior that is currently unavailable to conventional monitoring of engagement patterns. I heard a lot of this stuff before in the late 1990s and only now is tech sufficiently mature to even scratch the surface of intelligence hidden in data. I will add that using marketing data with real-time geolocation enables a retail distribution system that is truly optimized for geography. I heard a lot of optimism at MobileCON about crowdfunding and scalable load balancing that is probably too optimistic.
I caught the last half of CTIA's Cybersecurity Summit, and I was mightily impressed with the extreme hotness of Nico Sell, co-founder of Wickr. I was also impressed with her knowledge of cybersecurity from the other side of the fence. I wonder whether Wickr's business model will survive a national security letter in this political climate. Perhaps the policy pendulum will swing back to pre-9/11 normality someday and national security letters will no longer be anyone's concern. Nico shared what she observed at the most recent Defcon about hackers gaining remote control of a vehicle enabled with mobile access. Automakers are proud of their in-vehicle mobile systems' ability to decelerate a stolen vehicle and avoid a life-endangering high-speed police chase, but the same system allows access from black hat hackers. Telecom carriers face a similar problem; they can turn off a stolen smartphone's network connectivity but its stored data still has black market value. Well, I say mobile device makers need to allow user-selected encryption for devices used outside of enterprise bulk purchases. Nico said she want to see "cybertime" expiration dates on personal data with knowledge of its stored locations. I'd be happy to discuss that concept with her in person, if you know what I mean. The panelists advised us to Stay Safe Online.
I attended another seminar that was really a product pitch. It reinforced my growing belief that business intelligence applications need constant human intervention to be intelligent. Claims about leveraging crowd wisdom mean little if the crowd is misinformed. I say data must be streamed and sorted through channels with KM-defined decision rules so execs can take action. That is not identical to crowdsourced information from unfiltered "dirty data." Executives must clarify the KPIs they want the data streams to fill. I also discovered that MS Excel, as good as it is for working BI tools, does not translate visually into an effective mobile dashboard. Effective mobile apps translate data into icon-sized graphs and charts highlighting KPIs in real time. The funny part with all of this mobile stuff is that there's no way to make the desktop or notebook PC disappear. Some human somewhere has to crunch numbers into a spreadsheet before it becomes available for translation into a pie chart on the CEO's smartphone.
I sat in the front row of the panel on public policy and capital in wireless because we finance types need to see investment trends. I did not know that devices configured to broadcast information needed the approval of telecom regulatory bodies (TRBs) before the FCC will grant its approval. Here's a handy map of NARUC's utility commissions in case you need to get a gizmo approved. The recent government shutdown delayed that final FCC step even though the private bodies do most of the certification. The panel wants the FCC to auction off more of the seldom-used parts of the spectrum but I'm pretty sure DoD and the FAA will push back. I read enough to know that DoD will have its own spectrum crunch from connecting multiple sensor suites between troops, UAVs, smart munitions, and vehicles on the battlefield. DoD supposedly has a plan to relocate its systems' use away from auction-eligible bands. The FAA wants to reduce its reliance on radar and adopt more GPS guidance for aircraft. Uncle Sam needs to figure out how to compress his bandwidth requirements pronto before the telecom industry starts lobbying for more spectrum auctions. The guy from a smaller telecom carrier on the panel was concerned that auctions open only for large geographic segments limit bidders to the largest telecoms shutting out smaller carriers.
The policy panel clarified a few telecom investment parameters for its finance sector observers (okay, probably just me). The main investment inputs for wireless telecom are spectrum (considered a natural resource) and cell tower sites. The absence of available spectrum puts a premium on cell site management and fortunately laws encourage the co-location of new towers on existing sites. I think telecom carriers will run into expansion problems from delayed spectrum auctions and local zoning that inhibits new towers. They need to get creative if they want the finance sector to get bullish on their stocks. Broadband includes fiber optic cable as well as wireless, and monetizing underused "dark fiber" in a cable company's assets can bring capacity to underserved areas with little capex and no added spectrum needed. The FCC's incentive auctions are a policy innovation worth watching.
I'll make one more observation on telecom policy as it pertains to finance. I've blogged about hard assets as an inflation hedge. It looks like broadband spectrum, rights of way for fiber optic cable, wireless towers, and the products of incentive auctions are the telecom equivalent of hard assets. I would seriously consider using these in a portfolio to hedge inflation if I had a way to invest in them. The downside to these hard assets is they require large amounts of capital and are illiquid, placing them out of the reach of most retail investors. Private equity fund could probably stomach the risk if they were sufficiently large. I recall reading stories in the 1990s about doctors and lawyers who formed limited partnerships just to buy portions of the electromagnetic spectrum the FCC auctioned off to support the boom in cell phone use. It must have been like the Oklahoma Land Rush of 1889.
I just had to sit in the seminar on the positive economic impact of increased wireless infrastructure. Most people would be bored out of their minds in such a place but not Yours Truly. The guy from Joint Venture Silicon Valley mentioned a PCIA white paper on "Wireless Broadband Infrastructure" and how it helps generate economic activity. Investors should know that the FCC's "shot clock" ruling affects wireless access rights to utility pools. The stringent rules for approving temporary towers make me think there's room for disruption in wireless infrastructure. What alternatives exist besides temporary towers? I think tethered aerostats and drones can carry wireless transmitters but they may need FAA approval. There may be no way for wireless infrastructure investors to completely escape regulation.
One seminar on mobile payment fraud from Kount mentioned the Merchant Risk Council, but I wonder about that body's effectiveness if mobile fraud is such a problem. Kount is counting on the large unbanked populations in developing nations to use mobile for transactions because their lack of legacy telecom infrastructure allows them to leapfrog ahead to wireless connectivity. Folks, I've been hearing about that for a decade and a half. Mobile transactions imply ability to pay and literacy, which a lot of people in developing countries don't have yet. It's obvious to me that more payment methods demand more fraud controls but the stats Kount cited indicate mobile commerce isn't posing additional risks. The biggest risks right now are the higher dollar purchases on iPads that trigger more manual reviews and disapprovals of transactions. That shows me there's still room for disruption on the back end of ERPs because vendors need automated solutions to high-dollar purchase fraud that will eliminate those manual interventions.
The second day's keynotes were a roundtable for CIOs to tout their wonderful solutions to all of our problems. It's clear to me that BYOD policies give users too much leeway will tempt them to use apps that are incompatible with the enterprise's cloud protocols and approved interfaces. This is why enterprises must deploy virtualized desktops before initiating BYOD policies. These CIOs know there's a tradeoff between usability and security, and having more mobile access to internal functions degrades security. I was dumbfounded when one of the CIO panelists said his organization deployed a mobile device to a cubicle worker who already has a PC. His rationale was that it costs as much to send an IT staffer to re-image a $400 PC as it does to replace that PC. I don't believe that at all! IT pros know how to re-image remotely on networks now thanks to the cloud and it can be done overnight. The only incremental cost for replacing a PC is the cost of gas to get across town and if the IT department has a lifecycle management policy they can schedule regular replacement trips for several PCs. No way could IT leaders be so dumb as to put mobile in cubicles but a government agency would probably do that just to show senior leaders that "hey, we're going to the cloud, yo" for political reasons.
I couldn't sit through all of Sprint's advertainment pitch because the MobileCON lead sponsors were offering up free pizza and I had to get my fill. Sprint thinks machine-to-machine (M2M) tech will become IoT but I see it as just the initial gateway. True IoT requires human interaction and manipulation; machine learning is just a mediation method. Connecting the home, car, and all devices via telematics is going to overwhelm the average user unless these devices are very simple to use. I think there's a big future for usage based-insurance; i.e. policies where coverage and premiums are iterated by use case data collected from mobile feeds. Your car's driving history and your wearable medical devices will determine how much you pay your insurance company in real time.
Thanks to the Telecom Council of Silicon Valley for the final panel on corporate VC action. I paid serious attention in this one but I have to add pithy commentary. Corporate VCs need far less capital to launch early stage tech. The Corporate Innovators Huddle has a Corporate Venture Forum that gets these folks together. I've heard before from corporate VCs who differentiate between pure-play investments and startups expected to generate business relationships. Well, they said it again at MobileCON. Okay, here's my pithy comment. I just don't see a corporate rationale for a pure-play investment that's unrelated to the enterprise's stated strategy. I noticed during the talk that one VC said that corporate venture arms aren't the most high-profile business units due to their non-core functions, and that means they are neither the first to get more resources nor the first to get cut back in hard times. Some old-time former telecom execs sitting around me in the audience laughed audibly at that observation, so I guess they've been there before. Let me get off this tangent and back into the panel's insights. The panelists said typical finance-only VCs (i.e., the big Silicon Valley named funds) can't be a startup's early customer and third party validator but a corporate VC can fill those roles. They can also help with non-local market penetration because of their global presence and can host their digital and physical infrastructure. I'll remember that the next time some startup asks me what to do if they can't find free servers at a co-working space. The panel said corporations make a mistake by assigning inexperienced execs to run their VC arms. Well, gee, that's what big enterprises do all the time. Selecting some fast-moving junior preppie whose only skill is kissing bee-hinds is exactly why corporate venture arms stray from strategic investments into pure-play boondoggles. Sheesh. I noted that the Telecom Council of SV has speaking opportunities in front of its corporate VC reps. That means I have a venue to run my mouth if they want free entertainment. The panelists think that the corporate VC decision cycle on making an investment has become as fast as financial VCs even if their internal business units (i.e., their real customers) don't move as fast. I still don't see how corporate VCs can justify leaping ahead of their internal business units just to chase ROI. No way is an annual corporate audit of a venture arm's failure to meet strategic goals going to make that VC exec look good if his pure-play risk destroyed the ROI in one year. The panelists did admit that the VC arm's ROI won't move the corporation's share price, but the C-suite often asks them to explore non-core markets.
Well, CTIA, your MobileCON 2013 impressed me. Once I join the smartphone era I'll be tweeting #mobilecon and such all over the convention floor but that won't be this year. I'd like to thank the floor show exhibitors for insisting that I fill up on their extra candy on the way out so they didn't have to ship it back to headquarters. I'd also like to thank the attractive females who staffed the booths and flirted with me. I know they can't help themselves, and I can't blame them.